US Customs Approved Gauger and Accredited Laboratory ISO9001:2015 Certified Organization Experienced Customer Service Representatives assigned by Customer Computerized Documentation System with Daily Back-up systemsInternet E-mail address -- customerservice@chemcoast.com Internet E-mailing of any Documentation in pdf or tif file formatsReport Production and Communication Systems Records retention for Customer Records is the current year plus 5 years for the computer generated reports, as well as the draft copies of each piece of information used to create a customer's job packetIndividual Billing Preferences Available Prompt information reporting by Fax and/or Electronic Mail is available. Customized Documentation Available to meet each customers needs